Privacy Policy

We Sanara Travel (Pvt) Ltd are committed to protecting and respecting your privacy and take this very seriously. The purpose of this Privacy Policy is to inform you what kind of information we may gather about you when you visit our websites, how we may use that information, whether we disclose it to anyone, the choices you have regarding our use of that information and how you can correct that information. We may change this Privacy Policy at any time, and using or accessing a website to which it relates indicates your acceptance of this Privacy Policy and of any changes to it.


 What we collect

If you subscribe to join our mailing list we will ask for information that may include your name, address, email address, telephone number, age, gender, occupation, details of holiday habits and details you are interested in receiving further information and credit card details will be collected by our secure online payment gateway when payment is made online through our website for your holiday booked . Occasionally, we may offer visitors to our websites an opportunity to participate in a survey or competition. We may also run competitions and surveys in magazines, newspapers, radio, television, by direct mail, with third parties including on their websites and on other similar media. Information collected by Sanara Travels when you participate may include your full name, age, postal address, email address and telephone number. This will only be used for the purpose of the survey and competition and will not be used for marketing purposes unless you have consented. Some of our marketing activities / functions on our website may include a ‘recommend a friend’ promotion. In this case your details may be provided to us by somebody who knows you. The person who has passed your details onto Sanara Travels for this activity will need to advise you and have your permission to send your personal details to us. Your personal information will be handled in the way as detailed in this privacy policy.


What we do with your personal information

By becoming a customer you consent to receive from us our marketing communications and details of special offers or products which we may think may be of interest to you, unless you expressly ask not to be contacted in this way when you make your booking with us. Your information will be held for our internal use to allow us to improve the services and products we offer, your customer experience, and to enable us to comply with our contractual obligations. If you telephone us, calls may be recorded for training and quality purposes. We will only share your personal information with our authorized travel service providers, and only as necessary in order to complete a transaction that you have specifically requested. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent. Your details may be provided to security or credit checking companies, public authorities such as customs/immigration if necessary, or to others as required by law.


We may also pass your details to any successor to our business (or any relevant part of it). Information you provide may also be used for statistical purposes. For further details please refer to the section ‘IP addresses and Cookies’.



By disclosing your personal information to us on one of our websites, by email or over the telephone, you consent to the collection, storage, processing and other use of your personal information by us in the manner set out in this Privacy Policy. Some information and emails sent to us may be used as testimonials or case studies but no email address or contact details will be displayed.


How we protect your information

The data we collect from you will be stored within the company. By submitting your personal data you agree to the storing and processing of this data. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy. We may send your details outside to our servers suppliers who we are contracted to provide a service related to your holiday package We minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose and we do not share your personal information with third parties for marketing purposes. We will disclose only information necessary for service providers including those persons undertaking to perform/provide services relating to the trip, tour, and travel arrangements such as:


  • Hotels and other accommodation providers
  • Activity Providers, Event organizers
  • Chauffeurs, Guides and Drivers
  • Governmental Organizations
  • Historical Sites, National Parks, Places of Interest,
  • Carriers (air, water and land transport) and other transport providers
  • Other similar services providers

Due to the global nature of the infrastructure of the internet please be aware that controls on data protection outside the EU & UK may not be as strict as it is in your region.


IP addresses and Cookies

A cookie is a small file that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. Cookies identify the computer you are using, not you personally. On we use Google Analytics to understand which website pages you are visiting and to help improve the customer journey through the website and site effectiveness. This data allows us to improve the quality of your visit and develop programs, navigation and content that will be of interest to you. Google Analytics leaves cookies on your browser but this does not identify you personally. We currently do not use third party cookies or web beacons. The website system is protected by firewalls. We collect information about your computer (not your name, address, email address or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit.


Facebook Plug-in

This Website has social plugins to Facebook/ Instagram which may use cookies, web beacons, and other storage technologies to collect and receive data about visitors to our web page. site. The information collected is used by Facebook to provide measurement services and target ads. If you are a Facebook user, and you are logged onto Facebook at the moment you visit this Website, Facebook may be able to connect the visit on the Website to your Facebook account. If you interact with the plugin – for example if you press the like button or comment on something – the browser will transmit this information to Facebook. If a user is not a member of Facebook, Facebook may collect and store the user’s IP-address.


The reason for and scope of the data acquisition and information about the way in which the data is processed and used by Facebook, as well as the user’s rights in this respect and settings options for protecting the users’ privacy can be found under: Facebook does not permit access to user accounts or share personal information with us at any time.


If you are a member of Facebook and do not wish Facebook to collect personal data via this homepage and to link this with your data stored on Facebook, please log off from Facebook before visiting this website. You may also block Facebook’s plugins using add-ons for the user’s browser, for example, the “Facebook Blocker”.


Access to information

You have the right to ask us in writing for a copy of the information which we hold about you (for which we may charge a statutory fee). Any request should be addressed to our postal address in Colombo. (contact us page) If you believe that any of your personal information that is held or being processed is incorrect then please contact us immediately at the postal address or email address.